Section 1: Identifying and resolving conflicts
This course will allow you to develop knowledge and understanding of managing conflict and supporting individuals as required by a practising or potential first line manager.
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Section 1: Communicating a vision and strategy
In this section you will learn what an organisational vision and mission is, how to develop team objectives and how to communicate clearly and accurately.
Section 2: Motivating and developing the team
This section will cover different theories in relation to motivation and how to use motivational factors to support your team.
Section 1: Organisation in the workplace
This section will develop your awareness of how to organise people to achieve objectives, as well as how to identify the appropriate person for an activity in the workplace.
Section 2: Delegation skills
In this section, you will learn how to delegate tasks effectively to achieve workplace objectives. You will also cover the benefits of empowerment in the workplace and barriers to delegation, along with ways to overcome these barriers.
Section 1: The importance of effective performance management
In this section, you will learn about formal and informal performance assessment in the workplace and the line manager’s role in performance management.
Section 2: How to manage the performance of individuals in the team
This section covers ways to ensure fair and objective formal assessment, how to set SMART objectives and performance standards for a team member and how to measure performance.
Section 3: Feedback in the workplace
You will discover the importance of feedback to improve performance and how to give feedback effectively.
Section 4: Managing underperformance
This section covers the potential areas of underperformance in the workplace and its causes, along with actions to restore performance to acceptable levels.
Section 1: Project planning and performance monitoring
In this section, you will learn about setting SMART objectives for your team to achieve its targets, action planning and how to monitor a planned activity.
Section 2: Allocating work
This section covers how to identify the resources that are needed to complete a planned activity and how to assess and support team performance in achieving objectives.
Section 3: Managing team performance
You will learn how to identify possible causes of variance and actions to overcome them, as well as how to identify ways to improve performance to meet objectives.
This short, auto-marked programme will build your knowledge of how to define, investigate and analyse problems and how to evaluate your options.
Section 1: Defining, investigating and analysing problems
In this section, you will learn how to describe a problem, its nature, scope and impact.
Section 2: Data and information
You will discover how to gather and interpret information to identify possible solutions to a problem.
Section 3: Evaluating options
This section covers how to evaluate options to make a decision. You will also learn about decision making techniques to evaluate options to arrive at the best solution.
Section 4: Planning techniques
You will cover how to plan, monitor and review the implementation and communication of decisions.
Section 1: Identifying and managing stress in the workplace
In this section, you will learn about the causes and impact of stress in organisations, symptoms of stress and stress management techniques.
Section 2: Supporting individuals in the workplace
This section covers management responsibilities and actions relating to work-related stress in the team, as well as how and when to provide advice, mentoring or counselling to support individuals in the workplace.
Section 1: Leadership styles
This section will develop your understanding of leadership styles, including the different types of leadership, the roles and responsibilities of leaders and the effects of different leadership styles on individual and group behaviour.
Section 2: Developing an effective leadership style
In this section, you will assess your own leadership qualities and potential, and will consider ways of enhancing your own leadership behaviour.
Section 1: The importance of COSHH risk assessments
In this section, you will develop your understanding of the reasons for conducting COSHH risk assessments and the main legislation relating to COSHH risk assessments.
Section 2: Types of hazardous substances
Upon completion of this section, you will be able to identify and classify different forms of hazardous substances and how these substances affect the body to cause harm.
Section 3: Controlling risks from hazardous substances
This section helps you to understand the factors to consider when assessing risks from exposure to hazardous substances, covering the hierarchy of controls in relation to hazardous substances.
Section 4: How a COSHH risk assessment is carried out
In this section, you will study the stages of a COSHH risk assessment and the circumstances in which a COSHH risk assessment should be reviewed.
In this section, you will develop your understanding of the reasons for conducting risk assessments and the main legislation relating to DSE risk assessments.
Section 2: Controlling the risks from DSE workstations
This section will build your knowledge of the principles of good DSE workstation design, the main causes of ill health relating to DSE use and the corrections that can be made to workstation design to control risks.
Section 3: Carrying out a DSE risk assessment
Upon completing this section, you will understand the stages involved in a DSE risk assessment and the circumstances in which a DSE risk assessment should be reviewed.
Section 1: Fire hazards and risks
In this section, you will learn about how fires are caused in the workplace, the fire triangle, hazards during or after a fire and the characteristics of fire and smoke spread.
Section 2: Controlling fire risks
This section will build your knowledge of identifying and controlling fire hazards at work. You will also learn what is meant by the term ‘means of escape’ in relation to fire hazards and will look at typical components of this. The principles of extinguishing fires will be covered, along with the use of portable firefighting equipment and fixed firefighting systems.
Section 3: Fire safety management
Upon completing this section, you will understand the duties of employers and employees in relation to workplace fire safety, how to undertake a simple fire safety inspection and the stages of a fire risk assessment.
Section 4: The role of the Fire Warden
In this section, you will work towards an understanding of the role and function of the Fire Warden and the contents of a fire safety briefing.
Section 1: The reasons for safe manual handling
This section covers the injuries and ill health associated with incorrect manual handling, the employers’ and employees’ duties and the consequences for non-compliance with health and safety requirements at work.
Section 2: How manual handling risk assessments contribute to health and safety
You will develop your understanding of the hazards and risks in manual handling work, the process for carrying out a manual handling risk assessment and the principles of the risk control hierarchy for manual handling.
Section 3: Principles, equipment and testing requirements for manual handling safety
In this section, you will cover the principles of safe movement for manual handling, the types of equipment used for manual handling tasks and the requirements for testing, servicing and examining manual handling and lifting equipment.
Section 4: Applying safe manual handling principles
This section covers efficient and safe manual handling principles, including moving a load manually on your own, using manual handling aids and equipment, and undertaking a manual handling task as part of a team.
By completing this course, you will be equipped with a greater understanding of how to prevent and control the spread of infection, both in the workplace and in the home. You will also gain knowledge of how to identify infections, as well as the different types of infection.
Section 1: Introduction to infection control (5 questions)
Section 2: Identifying infections (2 questions)
Section 3: How to reduce the risk of infection in the workplace and the home (7 questions)
Section 4: The importance of hand washing (3 questions)
This course is split into four manageable sections:
Section 1: What is GDPR?
Section 2: Principles of GDPR
Section 3: Rights of the individual under GDPR
Section 4: Your role in relation to GDPR.
Zone 1:
This zone covers the role of a first-aider, how to approach different incidents and manage an emergency, basic patient assessment skills used by first-aiders and minor injuries such as cuts, burns and scalds.
Zone 2:
In this zone, you will learn about asthma, shock, severe bleeding and bone, muscle and joint injuries. You will learn about the signs and symptoms of each condition and will also look at how to treat these conditions and injuries.
Zone 3:
This zone looks at choking in adults, chest pains and seizures. You will look at signs of choking, the signs of chest pains – including heart attacks and angina, and the signs and symptoms of a seizure. This zone provides information about how to respond to each of these and how to respond to these incidents as a first-aider.
You will look at head injuries, severe allergic reactions, unconsciousness and resuscitation and strokes within this zone. You will learn what the signs and symptoms are of each condition, and what the appropriate treatment is for each. You will also learn how to carry out CPR for children of different ages, and will gain an understanding of the legal protection for first-aiders.
Section 1: Understanding personal money management
This section helps you to change your attitude towards money and learn how to make savings in order to manage your money better and see it go further. Explore credit, the many different types and the cost of borrowing (including the dangers of the consequences following missed payments.)
Section 2: Applying methods for personal money management
Work out which daily methods suit you best by exploring different ways to save. In this section, you will understand what amount of your earnings you actually take home on pay day after tax and national insurance deductions, as well as examining other potential deductions and entitlements you are eligible for.
This course is split into manageable sections, including:
Section 1: Rights and responsibilities
This section covers the rights and responsibilities of both an employee and an employer in the workplace. You will also learn about general employment law and the Employment Rights Act.
Section 2: Confidentiality and data protection
This section provides you with key information about Data Protection legislation and how both employers and employees within a business are legally obliged to respect confidentiality. This section covers the eight strict rules known as ‘data protection principles’, which are crucial in any organisation that deals with data of both employees and customers.
Section 3: Advice and guidance
The final section covers the help available to employees should they experience any issues with employers – including help at work, joining trade unions and useful sources of relevant advice. You will learn where you can find help if you need some advice in relation to your rights and responsibilities at work.
This course looks at the definitions and concepts associated with equality and diversity and examines prejudice and discrimination alongside exploring the Human Rights Act (1998) and its legacy. You will look at the processes that are in place to protect and maintain equality and diversity in the workplace and in educational organisations. Within this course, you will also look at how diversity enriches community life, as well as the multiple threats that sadly still exist today which threaten the development of increased equality and diversity
Section 1: Features of the internet
In this section, you will develop your awareness of what the internet is and consider the advantages and disadvantages of the internet.
Section 2: How adults, children and young people use the internet
You will discover how to access the internet and consider how people of all ages use the internet, including how they communicate and their online shopping trends. This section also includes information on how to be safe when social networking.
Section 3: Risks associated with using the internet
In this section, you will be introduced to how your personal information is shared online and learn about cookies, risks to safety and privacy, cyber bullying and trolling. You will also discover how to prevent cyber bullying and risks to your privacy, and you will cover the warning signs of internet grooming.
Section 4: Staying safe when using the internet
This section will cover the signs and symptoms of online abuse to help you recognise if someone is being abused online. You will also discover how to report online abuse and how to support victims of internet abuse.
Section 5: Recognising online propaganda
This section covers the benefits and importance of recognising propaganda. You will develop your understanding of the meaning of propaganda, propaganda techniques and how to protect yourself online.
Section 1: Understanding the principles of safeguarding adults
In this section you will cover the main types of abuse and harm an individual may be at risk of experiencing, as well as the importance of being treated with dignity and respect when coming forward about a case of abuse.
Section 2: Reducing the likelihood of abuse
This section covers the expected levels of dignity and rights within a care environment and you will examine the importance of individualised care, the various safeguarding policies in place and managing potential risks.
Section 3: Responding to suspected or disclosed abuse
In this section you will look at what course of action to take if abuse of an adult is suspected, as well as local whistleblowing policy procedures.
Section 4: Protecting people from harm and abuse – locally and nationally
This section covers possible barriers to alerting or referring relevant agencies to an alleged case of abuse, as well as legislation in place currently which relates to the sharing of information.
Section 5: Safeguarding children
This section explores what procedures to follow if a child or young person is suspected of experiencing abuse.
This course is split into manageable sections. These are:
Section 1: Diet and health
In this section, you will understand the meaning of the term ‘diet’, what a healthy diet looks like and how to enjoy and maintain a balanced diet. This section covers topics such as energy and its sources, lifestyle, obesity and the positives and negatives of salts.
Section 2: Components of a healthy diet
In this section, you will identify different food groups, better understand a balanced diet and gain a range of information relating to how best to keep your body healthy.
Section 3: Nutrients and their role in maintaining health
In this section, you will identify the importance of nutrients, fluids and fibre and understand their pivotal role in maintaining good health and well-being.
Section 4: Healthy food preparation
In this section, you will cover the key concepts of food preparation and understand what is essential to consider when planning a meal for both yourself and other people.
Section 5: Food safety awareness
This section will introduce you to food safety and will help you understand about personal hygiene, cleaning and contamination.
Section 1: The risks associated with ineffective weight management
Within this section you will familiarise yourself with a range of terms relating to ineffective weight management, recognise health risks associated with obesity and emaciation, as well as learning about the warning signs of malnourishment.
Section 2: How body image may influence weight management
This section will explain the meaning of the term ‘body image’ and will cover the media’s portrayal of body image and its negative effect on weight management.
Section 3: Effective methods of weight management
This section will help you to understand the role of a balanced diet and the meaning of the term ‘energy balance’. You will also look at weight management programmes, lifestyle choices and the common myth surrounding weight loss.
Section 4: Planning a short weight management programme
In the final section you will learn how to plan your own diet and nutrition programmes, identify goals and collect information relating to a plan that you will develop.
Section 1: Exercise
Within this section you will learn about the important role exercise plays in maintaining general health and well-being, the types of activities that can improve your health and fitness and why we need to exercise.
Section 2: Nutrition
Section 2 covers the nutritional guidelines for a healthy diet and explains how nutrition affects our everyday health and fitness.
Section 3: Anatomy and physiology
The final section will guide you through the different systems in the human body, including the different terms associated with each system and what effects exercise has on these systems.
Section 2: Nutrition
Section 2 covers the nutritional guidelines for a healthy diet and explains how nutrition affects our everyday health and fitness.
Section 3: Anatomy and physiology
The final section will guide you through the different systems in the human body, including the different terms associated with each system and what effects exercise has on these systems.
